Refund policy

Refund & Returns Policy

Last Updated: August 2026

At AkaniAfrika, we take pride in creating premium African-inspired apparel. We want you to be completely satisfied with your purchase. If something isn't right, we're here to help.

This Refund & Returns Policy should be read together with our Terms and Conditions and is designed to comply with the Consumer Protection Act, 2008 (South Africa).

1. Returns Eligibility

You may request a return or exchange if:

The item is defective or damaged.
You received the incorrect item.
The item differs materially from what you ordered.
You wish to exchange for another size or colour (subject to stock availability).

To qualify, the item must generally:

Be returned within 14 days of delivery or collection.
Be unworn and unused.
Be unwashed.
Be free from stains, odours, perfumes, smoke, or pet hair.
Have all original tags attached.
Be returned in its original packaging where reasonably possible.

AkaniAfrika reserves the right to inspect returned products before approving a refund or exchange.

2. Non-Returnable Items

For hygiene and quality reasons, we cannot accept returns of:

Items that have been worn or used.
Items that have been washed or altered.
Products returned without original tags.
Gift cards or digital products (where applicable).
Clearance, promotional, or final sale items clearly marked as non-returnable, unless required by law.
Customised or personalised products, unless defective.

Nothing in this policy limits your statutory rights under South African law.

3. Incorrect, Damaged or Defective Items

If you receive:

the wrong product;
a damaged item; or
a manufacturing defect,

please contact us within 7 days of receiving your order.

Where appropriate, we may request:

photographs of the item;
photographs of the packaging;
your order number; and
a description of the issue.

Once confirmed, AkaniAfrika will arrange one of the following at no additional cost to you:

replacement;
exchange;
repair (where applicable); or
refund.

4. Size Exchanges

We understand that finding the perfect fit is important.

If you need a different size:

Contact us within 14 days of receiving your order.
Exchanges are subject to stock availability.
The item must meet the return conditions listed above.

If the requested size is unavailable, you may choose:

another available size;
another product of equal value (paying or receiving the price difference where applicable); or
a refund where required by law.

5. Colour Exchanges

Colours displayed on digital screens may vary slightly depending on your device.

Colour exchanges are treated the same as size exchanges and are subject to product availability and return eligibility.

6. Refunds

Approved refunds will be processed using the original payment method wherever possible.

Refund processing times vary depending on your payment provider but are typically completed within 5–10 business days after approval.

Original delivery charges are generally non-refundable unless:

the wrong item was supplied;
the product was defective; or
the return is required by applicable law.

7. Return Shipping

If the return is due to:

a defective product;
an incorrect item; or
an error by AkaniAfrika,

we will cover the reasonable return shipping costs.

If the return is for:

a change of mind;
a size exchange; or
a colour exchange,

the customer is responsible for return shipping costs unless otherwise agreed.

8. Local Pickup Orders

Customers who selected Local Pickup may also request returns or exchanges.

The same eligibility requirements apply.

Where possible, exchanges may be completed during collection by prior arrangement.

9. Order Cancellations

Orders may be cancelled before they have been packed or dispatched.

Once an order has been shipped or made available for collection, it will be treated under this Refund & Returns Policy.

10. Promotional Purchases

Items purchased during promotions remain eligible for returns unless specifically marked as:

Final Sale;
Clearance; or
Non-Returnable.

Where a promotional discount formed part of a multi-buy or bundle offer, refunds may be adjusted to reflect the promotion applied.

11. How to Request a Return

To begin a return or exchange, please contact us with:

Your full name.
Your order number.
The reason for the return.
Photos (if the item is damaged or incorrect).

You can reach us via:

Facebook: https://www.facebook.com/share/18PHmQDTgk/

WhatsApp: +27 72 925 7503

Please do not return products without contacting us first, as this may delay processing.

12. Inspection Process

All returned items are inspected upon receipt.

If the returned product does not meet this policy, we may:

decline the return;
return the product to you; or
offer an alternative resolution where appropriate.

13. Consumer Rights

Nothing in this policy limits any rights you may have under:

the Consumer Protection Act, 2008;
the Electronic Communications and Transactions Act, 2002; or
any other applicable South African legislation.

Where South African law provides greater protection than this policy, the law will prevail.

14. Changes to This Policy

AkaniAfrika may update this Refund & Returns Policy from time to time.

The latest version will always be available on our website together with the effective date.

15. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us.

AkaniAfrika