Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with AkaniAfrika. We are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy explains how we process, dispatch, deliver, and handle orders within South Africa.

1. Shipping Locations

AkaniAfrika currently delivers throughout South Africa.

At this time, we do not offer international shipping.

If international shipping becomes available in the future, this policy will be updated accordingly.

2. Order Processing

Orders are processed once payment has been successfully confirmed.

Our standard processing time is:

  • 1–3 business days for in-stock items.

Orders placed:

  • On weekends.

  • On public holidays.

  • Outside normal business hours.

Will be processed on the next business day.

During promotional periods, product launches, or peak shopping seasons, processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

  • Major Cities: 2–5 business days

  • Regional Areas: 3–7 business days

  • Remote Areas: 5–10 business days

These are estimated delivery times only and are not guaranteed.

4. Shipping Fees

Shipping costs are calculated during checkout based on your delivery location and selected shipping option.

Free standard shipping is available on qualifying orders of R799 or more within South Africa.

Orders below the qualifying threshold will incur the applicable delivery fee displayed during checkout.

5. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation along with tracking information (where available).

Tracking updates are provided by the courier and may take a short time to appear after collection.

6. Local Pickup

Customers may choose Local Pickup during checkout where available.

Collection details will be provided once your order is ready.

Collection Contact

Contact Person: Thakane

Phone: 063 575 1461

Please wait until you receive confirmation that your order is ready before travelling to collect it.

When collecting your order:

  • Bring your order confirmation.

  • Be prepared to provide proof of identity if requested.

  • If someone is collecting on your behalf, please notify us in advance.

7. Failed Deliveries

If a delivery cannot be completed because:

  • The address provided is incorrect.

  • The recipient is unavailable.

  • Contact details are incorrect.

  • Delivery cannot reasonably be completed.

The courier may attempt redelivery or return the parcel to us.

Additional delivery charges may apply where redelivery is required due to incorrect information supplied by the customer.

8. Address Changes

If you need to change your delivery address after placing an order, please contact us immediately.

Once an order has been dispatched, we cannot guarantee that delivery details can be changed.

9. Damaged Parcels

If your parcel arrives visibly damaged:

  • Inspect the contents before accepting delivery where possible.

  • Photograph the parcel and damaged items.

  • Contact us as soon as possible.

We will investigate the matter and assist in accordance with our Refund & Returns Policy.

10. Lost Shipments

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with the courier to investigate the shipment and provide updates.

Where appropriate, replacement or refund options will be considered in accordance with our policies and applicable South African law.

11. Delivery Delays

While we aim to deliver every order promptly, delays may occur due to circumstances beyond our reasonable control, including:

  • Severe weather.

  • Public holidays.

  • Strikes.

  • Courier delays.

  • Power outages.

  • Civil unrest.

  • Natural disasters.

  • Other force majeure events.

We appreciate your patience should any of these situations arise.

12. Incorrect Delivery Information

Customers are responsible for ensuring that all delivery information is accurate before completing checkout.

AkaniAfrika is not responsible for delays or additional costs resulting from incorrect or incomplete delivery details supplied by the customer.

13. Shipping Restrictions

Certain delivery locations may require extended delivery times or alternative courier arrangements.

Where necessary, we will contact you before dispatching your order.

14. International Shipping

AkaniAfrika currently ships within South Africa only.

If you are located outside South Africa and are interested in our products, please contact us through our official Facebook page or WhatsApp to discuss possible future arrangements.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

AkaniAfrika

Facebook: https://www.facebook.com/share/18PHmQDTgk/

WhatsApp: +27 72 925 7503

We are committed to providing a smooth shopping and delivery experience for every AkaniAfrika customer.